Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
Do You Ship Internationally?
Yes! We offer nationwide shipping across the United States. Shipping costs and delivery times will vary depending on your location and the size of the order.
How Long Will It Take To Get My Package?
Shipping times depend on your location and the shipping method you choose:
Standard Shipping: 3-7 business days (within the continental United States).
Expedited Shipping: 2-3 business days (available at an additional cost).
Local Pickup: If you’re near our store, you can pick up your order the same day (contact us to arrange pickup).Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this to monitor your package’s progress and get an estimated delivery date.If you need your order urgently, let us know! We’ll do our best to accommodate your request.
PAYMENT
What Payment Methods Are Accepted?
We accept all major PayPal Zelle Venmo Apple Pay Chime Cryptocurrency and bank transfers. Financing options may also be available – contact us for more details
Is Buying On-Line Safe?
Here At Used Surron Store, your security and peace of mind are our top priorities. We understand that buying online can sometimes raise concerns, so we’ve implemented robust measures to ensure your shopping experience is safe, secure, and hassle-free. We use industry-standard encryption technology to protect your payment information. All transactions are processed through secure payment gateways. Our website is protected with SSL (Secure Sockets Layer) encryption, indicated by the "https://" in the URL and a padlock icon in your browser. This means all data exchanged between your device and our website is encrypted and secure.
Order & Retunrs
How do I place an Order?
You can purchase a Surron bike directly from our website by browsing our inventory, selecting your preferred model, and completing the checkout process. Alternatively, you can visit our physical store to see the bikes in person.
How Can I Cancel Or Change My Order?
We understand that sometimes plans change, and you may need to cancel or modify your order. At Used Surron Store, we aim to make this process as quick and easy as possible. YES YOU CAN.
Do I need an account to place an order?
No, you don’t need an account to place an order at Used Surron Store! We’ve designed our checkout process to be quick and hassle-free, whether you’re a returning customer or a first-time shopper. Here’s how it works:You can complete your purchase as a guest without creating an account. Simply:
Add your desired Surron bike, parts, or accessories to your cart.
Proceed to checkout.
Enter your shipping and payment details.
Confirm your order – it’s that easy!
How Do I Track My Order?
We know how exciting it is to receive your Surron bike, parts, or accessories, and we want to make it easy for you to stay updated on your order’s progress. Here’s how you can track your order:
Step 1: Order Confirmation
Once your order is placed, you’ll receive an email confirmation with your order number and details. Keep this email handy for reference.
Step 2: Shipping Confirmation
When your order ships, we’ll send you another email with:
A tracking number.
A link to the shipping carrier’s website (e.g., UPS, FedEx, USPS).
Step 3: Track Your Package
Click the tracking link in your shipping confirmation email, or visit the carrier’s website.
Enter your tracking number to see real-time updates on your package’s location and estimated delivery date.
Tracking via Your Account
If you created an account with us, you can also track your order directly on our website:
Log in to your account.
Go to “Order History” or “Track Order”.
Click on your order to view its status and tracking details.
How Can I Return a Product?
At Used Surron Store, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your Surron bike, parts, or accessories, we offer a straightforward and hassle-free return process.
We’re Here to Help ! Contact us