Policy

Welcome to the Policies page of Used Surron Store! We believe in transparency and want to ensure you have all the information you need to shop with confidence. Below, you’ll find details about our shipping, returns, privacy, and other important policies. If you have any questions, feel free to contact us – we’re here to help!

Shipping Policy

We strive to get your Surron bike, parts, or accessories to you as quickly as possible. Here’s what you need to know:

  • Processing Time: Orders are processed within 1-2 business days.

  • Shipping Options: We offer standard and expedited shipping within the United States.

  • Tracking: Once your order ships, you’ll receive a tracking number to monitor your package’s progress.

  • Delivery Times: Standard shipping takes 3-7 business days, while expedited shipping takes 2-3 business days.

Return Policy

Your satisfaction is our priority. If you’re not completely happy with your purchase, here’s how returns work:

  • Eligibility: Items must be unused, in their original packaging, and returned within 30 days of delivery.

  • Process: Contact us for a Return Authorization Number (RMA) and instructions.

  • Refunds: Refunds are issued to your original payment method within 3-5 business days of receiving the returned item.

Privacy Policy

We respect your privacy and are committed to protecting your personal information. Here’s how we handle your data:

  • Information Collected: We collect only the information necessary to process your order and improve your shopping experience.

  • Data Security: We use SSL encryption and secure payment gateways to protect your information.

  • Third Parties: We do not sell or share your data with third parties for marketing purposes.

Terms of Service

By using our website and services, you agree to our Terms of Service, which outline:

  • User Responsibilities: Proper use of our website and services.

  • Intellectual Property: Protection of our content, logos, and trademarks.

  • Limitations of Liability: Our responsibilities and limitations in case of issues.

Warranty Policy

We stand behind the quality of our products:

  • Used Bikes: All used Surron bikes come with a limited warranty covering major mechanical issues.

  • Parts & Accessories: New parts and accessories may include manufacturer warranties.

For specific warranty details, contact us or check the product listing.

Payment Policy

We offer secure and convenient payment options:

  • Accepted Methods:  PayPal, Zelle, Apple Pay, Chime, Venmo, Cryptocurrency and bank transfers.

  • Security: All transactions are encrypted and processed through secure gateways.

Contact Us

If you have any questions about our policies or need further clarification, don’t hesitate to reach out:

Here at Used Surron Store, we’re committed to providing you with a safe, transparent, and enjoyable shopping experience. Thank you for trusting us with your Surron needs! Ride Easy, Shop Confidently – With Used Surron Store!

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